1. Introduction
The WebSite Guru ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thewebsiteguru.com or engage our services.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Contact us via our website forms, email, or phone — including your name, company name, email address, phone number, and message content.
- Onboard as a client — including your name, company name, phone number, email address, and system credentials (usernames and passwords) necessary to perform our services.
- Make a payment — payment information is collected and processed directly by Stripe, Inc. We do not store your credit card numbers, bank account details, or other financial information on our servers.
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- Analytics data — We use Google Analytics 4 (GA4) to collect anonymized usage data such as pages visited, time on site, referral sources, device type, browser type, and approximate geographic location.
- Cookies and similar technologies — Our website uses cookies for analytics, performance optimization, and security (including Cloudflare Turnstile for spam protection).
- Log data — Our hosting provider (Cloudflare) automatically collects IP addresses, browser types, and access times in server logs.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our web design, development, and AI solutions services.
- Communicate with you regarding your project, inquiries, or support requests.
- Process payments through our third-party payment processor (Stripe).
- Access client systems using provided credentials solely for the purpose of performing contracted services.
- Analyze website traffic and usage patterns to improve our website and user experience.
- Protect against spam, fraud, and unauthorized access.
- Comply with legal obligations.
4. How We Protect Your Information
We take the security of your information seriously and implement reasonable technical and organizational measures to protect it, including:
- All data transmitted to and from our website is encrypted via SSL/TLS (HTTPS).
- Client credentials submitted through our onboarding portal are transmitted over encrypted connections and handled with strict access controls.
- Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor.
- Access to client information is limited to authorized personnel on a need-to-know basis.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Third-Party Services
We use the following third-party services that may collect or process your data:
These third-party services have their own privacy policies governing the use of your information. We encourage you to review them.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Client project data — Retained for the duration of the client relationship and a reasonable period thereafter for reference and support.
- Client credentials — Retained only for the duration of the active project. Credentials are deleted upon project completion unless ongoing maintenance is agreed upon.
- Contact form submissions — Retained for up to 12 months.
- Analytics data — Subject to Google Analytics data retention settings (currently 14 months).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information.
- The right to opt out of analytics tracking by using browser settings or the Google Analytics Opt-out Browser Add-on.
To exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: